Refund and Returns Policy
Effective Date: January 15, 2025

At OmegaEliteCA, we are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our procedures and terms for returns, exchanges, and refunds. Please read this policy carefully before initiating a return or refund request.

Return and Exchange Eligibility

We offer returns and exchanges under the following conditions:

  • The item must be in its original condition, unworn, unused, and with all original tags, packaging, and accessories intact.
  • The return or exchange must be requested within 30 days from the date of purchase or delivery.
  • Customized or personalized items are not eligible for return or exchange unless defective.
  • Returned items must be securely packaged to prevent damage during shipping.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email address] or through our website’s contact form within 30 days of receiving your order. Please provide your order number, a description of the item, and the reason for the return or exchange.

  2. Approval: Once we receive your request, we will review it and send you detailed instructions for returning the item, including the return address and shipping information.

  3. Ship the Item: Return the item as per our provided instructions. Please ensure that the item is securely packed, and keep a copy of the shipping receipt for tracking purposes.

Refunds

Once we receive and inspect the returned item, we will process your refund to the original method of payment. The following conditions apply:

  • Refunds will be issued for the item price, excluding any shipping or handling fees.
  • Processing time for refunds may take up to 10 business days from the date we receive the returned item.
  • If the returned item does not meet our return policy criteria, it will be sent back to you at your expense.

Exchanges

If you wish to exchange an item for a different size, color, or style, we will do our best to accommodate your request. Exchanges are subject to product availability. If the item is unavailable, we will process a refund for the original item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will assist you in resolving the issue by offering a replacement or a full refund. Please provide photos of the damage or defect when you reach out to us.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Customized or personalized products
  • Gift cards
  • Final sale or clearance items (if marked as non-returnable)

Shipping Costs for Returns

  • The customer is responsible for return shipping costs unless the item was damaged or defective upon receipt.
  • Original shipping charges are non-refundable, except in cases of defective or incorrect items.

Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return according to the conditions outlined in this policy.