Shipping Policy
Effective Date: January 15, 2025

At OmegaEliteCA, we aim to provide a smooth and efficient shipping experience for all our customers. This Shipping Policy outlines our shipping processes, rates, delivery times, and other relevant information to help you understand how we handle your orders and shipments.

1. Shipping Methods and Delivery Times

We offer several shipping methods to cater to different needs and delivery timeframes. The available shipping options will be displayed at checkout, and the estimated delivery time will depend on the method selected and your location.

  • Standard Shipping: Estimated delivery time is between 5-10 business days, depending on your location.
  • Expedited Shipping: Estimated delivery time is 2-5 business days.
  • Express Shipping: Estimated delivery time is 1-3 business days.

Please note that delivery times are estimates and may vary based on factors such as weather conditions, holidays, and the carrier’s schedule.

2. Shipping Charges

Shipping charges are calculated based on the delivery address, the weight of the items, and the selected shipping method. Shipping costs will be displayed at checkout before you complete your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount, which may vary by region. Please refer to the website for any current promotions or free shipping thresholds.
  • International Shipping: For international orders, shipping charges will depend on your location, and delivery times may vary.

3. Order Processing

  • Processing Time: Once your order is placed, we will begin processing it as quickly as possible. Most orders are processed within 1-2 business days. Orders are processed during regular business hours, excluding weekends and public holidays.
  • Order Confirmation: After placing an order, you will receive an order confirmation email. Once your order is dispatched, you will receive a shipping confirmation email with tracking details (if available).

4. International Shipping

We offer international shipping to a variety of countries. If your country is eligible for international shipping, the available shipping methods and their respective delivery times will be shown during checkout.

  • Customs and Import Duties: For international shipments, you may be subject to customs duties, taxes, or other import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the price of your order or shipping fees. Please check with your local customs office for more details.
  • Customs Delays: Occasionally, international shipments may be delayed by customs processing. OmegaEliteCA is not responsible for delays caused by customs.

5. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Box addresses for certain shipping methods. If there are any issues with shipping to a P.O. Box, we will contact you to resolve the issue.
  • Restricted Locations: OmegaEliteCA may not be able to deliver to certain locations due to shipping restrictions or carrier limitations. If we are unable to fulfill an order to a specific location, we will notify you and offer alternative solutions or a full refund.

6. Order Tracking

Once your order is shipped, you will receive a tracking number (if available) via email. You can use this tracking number to check the status of your shipment on the carrier’s website. Please note that tracking information may not be immediately available after shipment, and it may take up to 24-48 hours for the system to update.

7. Shipping Delays

While we strive to ensure timely deliveries, certain circumstances may cause shipping delays, including but not limited to:

  • Weather conditions
  • Carrier delays
  • Public holidays
  • Customs processing (for international shipments)

If your order is delayed, we will notify you as soon as possible and provide updates when available.

8. Missing or Damaged Shipments

  • Missing Shipments: If your shipment has not arrived within the estimated delivery window, please contact our customer service team. We will investigate the situation with the carrier and do our best to resolve the issue.
  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receipt. You will need to provide details of the damage along with photos, and we will assist you in processing a replacement or refund based on the situation.

9. Shipping Address Changes

Once an order is placed, we are unable to modify the shipping address. If there is an issue with the address provided, please contact us immediately, and we will do our best to assist. However, address changes cannot be guaranteed once the order has been processed or shipped.

10. Shipping Refunds

In case your order is undeliverable or returned to us due to an incorrect address or other shipping issues, we will contact you to resolve the matter. Any shipping charges incurred due to customer error or refusal to accept the package are non-refundable.